Refund Policy

Refund and Order Policy

Universal Dealers is committed to delivering exceptional products to our esteemed clientele. We recognize that on rare occasions, a product may not meet your expectations, necessitating a return. Below is our comprehensive refund policy for such instances.

Refund Conditions

Customers who opt to refund their order will be subject to a l0% deduction from the refund amount, representing processing and restocking fees. Refunds will be credited through the original payment channel.

Shipping Deductions for Refunds

For orders that have been dispatched and where shipping fees were incurred by Universal Dealers any refunds will have the shipping costs deducted to offset the expenses borne by Universal Dealers.

Refund Processing Time

Refunds are processed within an estimated 7-14 business days, Subject to the payment method utilized. The precise processing period may vary.

Customer Obligations

Customers bear the responsibility for verifying the accuracy of all order details, including payment method and product selection, prior to finalizing the order. Universal Dealers is not liable for customer errors during the order process. Should an error occur, it is imperative that customers contact our customer service team immediately for support.

Communication

Our customer service team is readily available to address any inquiries, issues, or feedback related to orders or our refund policy. We prioritize our customers’ satisfaction and aim to resolve any concerns expeditiously and with utmost professionalism.

Website Pricing and Availability

Prices and product availability are subject to change without prior notice. Universal Dealers reserves the right to rectify any errors, inaccuracies, or omissions and to revoke any offer post-order submission, even after order confirmation and payment processing. In the event of an order Cancellation under such circumstances, Universal Dealers will issue a credit to the customer’s payment method in the charged amount. The timing of the credit will align with individual bank policies.

Acknowledgment of Terms

By placing an order, customers acknowledge and consent to the stipulated terms in this Order and Refund Policy. Universal Dealers reserves the right to amend the policy, with updates to be published on our official website.

Return Procedure

Customers may return products within 2 working days from the purchase date at their own expense if dissatisfaction occurs.

Product Condition for Returns

Eligibility for returns requires items to be unused, unopened, and in the original condition received, including original packaging.

Proof of Purchase

All returns or refunds necessitate a receipt or proof of purchase.

Non-Returnable Items

Items that have been opened or used, are non-returnable for health and Safety reasons. Additionally, Universal Dealers does not allow any refunds or exchanges on hair pieces, hair extensions, and wigs.

Sale Items

Sale items are ineligible for refunds.

Pre-order Refund or Exchange Conditions

Cancellation by Customer: If you decide to cancel your pre-order before it has been shipped, please note that a cancellation fee equivalent to 10% of your total order amount will be applied. This fee covers part of the handling and processing costs incurred by our team.

Product Unavailability: n the rare event that a pre-ordered product becomes unavailable due to unforeseen supply issues, Universal Dealers will notify you and offer a full refund or the option to switch your order to a different product of equal value without any additional charges.

Exchanges

Universal Dealers does not allow any refunds or exchanges on hair pieces, hair extensions, and wigs. For defective, damaged or incorrect products, contact us promptly at weaves@universaldealers.co.za 063 420 1313 / 041 582 3051

Please report any issues with your product within 2 working days of receipt. Include a detailed description and photographic evidence of the defect, damage or incorrect product. Items should be returned in their original packaging. A refund or exchange will only be processed upon receipt and verification of the returned item. If a customer declines to return the product, we regret that we cannot proceed with a refund or exchange until the item is received back in our p0ssession. Upon receiving and inspecting the returned item, we will proceed with the refund or exchange. If the item is confirmed to be defective or incorrect, you will have the choice of a full refund to your original payment method or an exchange for the correct item. Please allow up to 14 working days for your refund or exchange to be processed. Your satisfaction is our priority, and we are committed to resolving any issues promptly and effectively.

Refund issuance

Upon receipt and inspection of the returned item, customers will be notified of refund approval or rejection. Approved refunds will be processed to the original payment method as per the card issuer’s policy timelines.

Shipping Costs

Return shipping costs are non-refundable, except in instances of defective products or company error.

Advisory

We urge customers to review their orders thoroughly before purchase. For questions or assistance with our refund policy, please contact our customer service.

Policy Modifications

This policy is subject to alterations without advance notice. For the latest information, refer to our website’s refund policy section.

Detailed Customer Service Information

At Universal Dealers, we are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:

Telephone Support

For immediate assistance, please Contact our dedicated customer service team at the following numbers

Whatsapp only: 063 420 1313

Landline: 041 582 3051.

Our team is available during business hours to answer your Calls.

WhatsApp Support

For real-time messaging support, connect with us on WhatsApp:

WhatsApp Number: 063 420 1313

This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.

Operating Hours

Our customer service is operational during the following hours:

Monday to Friday: 09:00amn – 17:00pm

Saturday: 09:00am – 13:00pm

Most Public Holidays: Closed

Sundays: Closed

Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all Concerns with diligence and care, ensuring your complete satisfaction with

Our services.

Feedback

Your feedback is invaluable to us. Should you have suggestions on how we Can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.

Thank you for choosing Universal Dealers